Making our website accessible to all users

Our website is always being updated and improved. We’ve tried to build it in a way that places accessibility and usability at the centre.

We’ve introduced many new accessibility features to help make your experience of our website as good as possible.

We believe you should be able to access this site’s information with assistive technology, like JAWS (Job Access With Speech), NVDA (Non-Visual Desktop Access), ZoomText, and Dragon Naturally Speaking. It should also be usable with screen magnifiers and your operating system’s speech recognition software.

We’re committed to achieving level AA of the Web Content Accessibility Guidelines (WCAG) 2.0, independently accredited by our partners Shaw Trust Website Accessibility Accreditation Service. Our site was audited by disabled testers and accessibility experts in July 2016, and we have implemented their recommendations.

We’d be very grateful for your feedback on how accessible our site is for you, so that we can keep improving it. Please email feedback to

Help using computers, the web and assistive technology

If you need extra help in using computers, the web and assistive technology, we recommend BBC My Web, My Way. This site has videos and information to help you use the accessibility features of your computer and how to make it easier to use the web.

Browsers we support

Our accessibility features work when using the following browsers:

  • Chrome
  • Safari
  • Firefox
  • Android browser
  • Internet Explorer 10, 11 and 12.

We have chosen these browsers because they are the most common, covering over 98% of all web users.

Skipping to main content

If you’re using a screen reader or keyboard, use the ‘Skip to content’ link at the top of every page to skip the navigation and get to the content quickly.

Making the text bigger

You may be able to change the text size in your browser.

Change the colours

We’ve tried to use colours that make the words on our webpages easy to read, but we know that some people have trouble with reading text on certain colours. You may be able to use your own colours with your browser.

Document downloads

It is our policy to try and make all non-HTML documents on our website, such as PDF (Portable Document Format) files, accessible where possible. We aim to provide HTML (web page) versions of documents wherever possible.

For documents provided in PDF or Word document format, you may need to install some free software:

If you can’t open PDF documents, download the latest Adobe Reader software.

If you can’t open Word documents, download the latest Word viewer software.

Heading structure

We do our best to ensure that all pages of our website have a correct heading structure, which makes them easier to navigate.


To make things easier for screen reader users, all images in our site have alternative text that clearly describes what they show.


Our links always use link text that makes sense out of context, so that what we’re linking to is clear to everyone.


All the video content embedded on this site or on our YouTube channel is available to watch with optional subtitles, also known as closed captions. If your browser doesn’t support frames, you can read a written transcript of the film.

We use YouTube for our videos because it’s the most accessible way to present videos online that we know of, however, we cannot control the accessibility of YouTube video functionality.

Content pulled in from social media, such as Twitter and Facebook

In some parts of our site, we display content that has been pulled in from social media sites such as Twitter and Facebook. These sites often restrict the ways in which content can be displayed, and sometimes this means it is not as accessible as we would like. We try to keep these to a minimum and provide alternative content.


We have ensured that all our iFrames are labelled with titles and alternative text. On a small number of pages, such as our jobs, charity shop and support service directories, some less common browsers we do not support, such as Internet Explorer 7, produce an unlabelled iFrame. This iFrame does not contain any content relevant to the user.

Visual design

This site uses cascading style sheets for visual layout. If your browser or browsing device does not support style sheets, the content of each page is designed to be still readable.

Accessibility problems across a large site

Some accessibility problems can only be checked by viewing every page of a site.
If you find a problem on any page, please contact us here and we’ll fix it.

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