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Julie's FAQ's

What is meant by ‘reasonable adjustments’ to premises?
What is ‘reasonable’ depends on a number of factors, in particular the size and resources of the organisation. If you own a corner shop, the changes you are expected to make are different to those expected from a supermarket chain. Equally, a village hall will have different requirements to the town hall or the banqueting suite in a large hotel. Installing a lift or new toilets may be inappropriate for a village hall or corner shop but an absolute necessity for the hotel or town hall.

It is important that service providers who have not already done so take reasonable steps to make their services accessible. Failure to do so could lead to loss of reputation or even litigation. (See Access)


 
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